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“This call may be recorded…”
A Prescription for Medical Practices Healthcare in general has been a hot topic for years. Navigating through the maze of regulations and compliances can be daunting. In this segment we’ll discuss a...
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Call Recording is Valuable, but Don’t Forget Live Monitoring Too
Awareness of policy is one thing. Consistency of action is something completely different. As a contact center manager, you’re responsible for making sure your agents know the rules, regulations,...
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